Business Process Management (BPM) is a very important and critical part of any Business to improve their Business Processes. By Successful Implementation of BPM, Organizations can get various benefits to grow the Business. Below are the Top 5 Critical Success Factors (CSFs) of Business Process Management (BPM). If you will take care, will get the benefits for the deployment for the BPM.
Critical Success Factors for Implementing Business Process Management (BPM-CSFs)
Implementing Business Process Management (BPM) can be a comprehensive project that spreads across both functional and organizational boundaries.
It impacts all stakeholders of an organization including clients, consultants, vendors, and business partners. As a result, stakeholder relationships need to be managed as a part of any BPM implementation project.
Each implementation project is unique. But I have identified some critical success factors that you should consider when as you deploy BPM throughout your organization.
1. Development of your Business Process Management (BPM) Strategy
This is the starting point for any BPM implementation. Having a BPM strategy that completely aligns with the organization’s business goals is the first and most critical success factor. You should write the strategy so that it contains a structured and systematic approach to the implementation of a BPM capability.
You also need to develop and include a detailed business case. This will show the difference between the current approach of the organization, and the benefits realized if you will adopt the BPM.
The BPM strategy should also define a delivery framework that first focuses on relatively simple, achievable projects. That also will have clear business benefits. The BPM implementation approach described in this and coming articles will provide you with the relevant information you need to build your own strategy. Business case and will minimize the need to start completely from scratch.
2. Stakeholder’s Commitment and Empowerment
Executive sponsorship is an absolute “must-have” prior to implementing a BPM strategy. It is crucial that higher management (specifically the CEO or COO) gives their required attention, support, funding, commitment, and time in order for the organization to reap the true benefits from BPM.
This commitment also helps overcome various political hurdles that can be anticipated during BPM implementation. Further, commitment from middle management is also critical as some staff may experience a change in roles and responsibilities in light of new or improved processes.
This may involve scrutiny of staff performance through process measurement, tracking, and capacity planning. It is important that as soon as the processes, people’s roles, structure, and people’s performance measurements and feedback systems have been redesigned and implemented. You as an employee should be trusted and empowered to perform your tasks in BPM Projects.
Quite often we have seen that if key managers are not sufficiently involved, they may not buy into the redesigned processes for a number of reasons (usually out of fear of losing their jobs). Management should aim to create the right environment whereby everyone has the flexibility to perform at his or her best.
3. Facilitation of Process Architecture
Institutionalizing a Process Architecture that will provide the organization with the means to classify its processes would help ensure the maximum benefits from BPM over an extended period of time. This architecture should provide a set of agreed activities and process directives. This is used by the organization to deliver its products and services
4. Effective Change Management through Staff
Processes almost always have a close relationship with both people and technology. It is critical that those people who have been assigned to implement BPM are “on board”. They saw to support the project.
Research has indicated that human change management can occupy anywhere from 25 percent to 35 percent of project time, cost, and effort. It is therefore essential that the team responsible for implementing BPM spends proper time and effort on human change management.
5. Establish Business Process Management (BPM) Governance
No BPM implementation project can succeed without a proper governance model around it. Organizations that develop a BPM strategy should set up a neutral, business-oriented governance body to prioritize activities, settle escalations, and establish effective monitoring.
In this instance, some organizations choose to raise a Steering Group that acts as the governing body that represents either the CEO or COO.
As we discussed above, following these top 5 critical success factors (CSFs), you can implement Business Process Management practices successfully in your organization. You can get various benefits to streamlined Business Processes and avoid many mistakes that can impact in many ways to your organization.
For more details on Business Process Management, please follow our below articles.